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Help! My Sump Pump Not Working!

Before calling a plumber, try following our troubleshooting tips below.

Your basement and contents are in danger of flooding if you have a sump pump failure. Sump pump repairs should be done immediately after a malfunction is discovered to avoid the least amount of damage that could occur with a flooded basement.

Your sump pump not working is no reason to panic however.  You can try troubleshooting any issue causing your sump pump system to fail.

There are some problems that can be easily fixed on your own without the need of calling a plumber.

The sump pump doesn’t turn on

A sump pump system that won’t start may be not receiving power.

Check that the unit is plugged in and the sump pump switch is powered on.  Also, make sure the circuit is powered via the main electrical panel.

To verify that the electrical outlet is working, test it by plugging in another device.

If you are using an extension cord, plug the sump pump directly into the electrical outlet to make sure the cord isn’t faulty Extension cords should not be used for extended periods of time. A dedicated outlet is required to provide reliable power to the sump pump.

To check to see if the float switch is faulty, simply lift the switch to see if the pump turns on.  Also, check to see if there is an object in the sump pit that is blocking the switch from engaging. If this is the case, simply remove the object.

Inspect the impeller for any clogging.  Unplug your sump pump and take out the screen at the bottom. Take out any obstructions that may be preventing the impeller’s rotation.

If you are still having problems with your sump pump, it is possible that the sump pump has a burned out motor and you will need to replace or repair any damaged parts. Sump pumps should be replaced every 7-10 years.

For sump pump repair and replacement, call your plumber.

Sump pump turns on but does not remove water

It is possible that your sump pump powers on properly, but water is not being removed from the sump basin. This could be due to a defective check valve, damaged impeller or a clog in either the discharge pipe, suction intake screen, or the discharge line.

Examine the check valve. Check that the arrow on each component points in the right direction. Check that the valve is not stuck closed. To fix the problem, open the valve manually.  Contact your plumber if it isn’t properly installed

Turn off the power supply and inspect the impeller. The impeller should be replaced if the blades are worn or damaged.

For clogs, check the discharge line. To allow drainage, remove any obstructions.

To ensure water does not return to the basin, inspect the discharge line. Repair leaks if found.

Turn off power and inspect the intake screen at the bottom of the unit. Clear away any obstructions to the screen.

Before the water is removed the sump pump shuts down

The float switch could be the problem if your sump pump stops working after the required amount of water is pumped out.

If the sump pump stops working after the float switches goes back to their off position, it may be time to adjust the float switch. Follow the instructions in the owner’s manual to make adjustments.

If that fails, a new floating switch may be necessary to correct the problem. Low voltage, which causes overheating when the unit is not receiving enough power, may also be a problem. Your plumber can help you determine if there are power supply problems and to install a dedicated power source for the sump pump.

American Service Plumber – Sump Pump Repair

If troubleshooting is not enough, don’t let sump pump problems go unsolved. America Service Plumber can quickly repair your sump pump by licensed plumbers. Sump pump systems are our specialty.

Sump pump not working?

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